FAQ

What kind of services you offer?

We convert your designs into web standards compliant, hand-coded HTML5 and CSS3. We have all the skills & expertise in HTML5, CSS3, JS and WordPress. We code e-mail newsletters, too.

What type of source file you accept?

The most preferred source files are layered PSD, PNG, AI and EPS files. If layered design are not available we also accept flattened designs like JPEG, PDF or hand made scketch (Of course we will ask for separete doc file for content and images) PDF but please not that we required additional time to convert this kind of files. If you have further double then upload a sample file and we will advise you there.

Can you guarantee 100% confidential services and sign our NDA?

We guarantee that all the information you shared with us will never become plublic in any manner. Please check our NDA Policy.

If it is necessary for you to have your NDA documents signed, we are ready to sign it after reading carefully.

What about the ownership and rights?

Once the work is completed you will become the owner of entire project. We never use our name anywhere on design without your permission.

What is your availablity?

Monday to Friday : 05:30 AM - 08:30 PM GMT (15 Hours)

Saturday : 05:30 AM - 01:30 PM GMT (8 Hours)

Sunday off

We are available throgh all major holidays in US and EU including Christmas, Independence Day, Labor Day, New year. If there is a critical situation and we need a off, there will be a prio notification on our client area.

My project needs some server side scripting, what about that?

We manage your project with some SSI (Server side includes), can integrate mail function and handle validations. If your project require additional functionality then we will analyse it and custom quote the work.

What browsers do you support?

We code as per the standards of W3C and all our code are displayed correctly. Our QA team test it in all major browsers including Firefox 4+, Safari 4+, Opera, Google Chrome, Internet Explorer 9+ and iPhone and iPad native browser. Since IE7 & IE8 becomes obsolete and very few of the internet users browse through it we do not work for these browsers.

Do you offer bulk order discounts?

We consider 19+ pages as bulk. Yes we offer good discount for bulk. Please contant us directly for a bulk order and our support team will get back to you.


Help

How can I contact your support team?

We have a special client area in our website. We will provide you the login details with your order. You can see all the communication and progress there. Beside we can also be reach via email, Skype, or Live Chat.

How does moneyback guarantee works?

We guarantee 100% moneyback at for the following reasons:

  • You cancle the order before we start working on it.
  • You are not happy with the result at all.
  • The quality of codes is not up to the given specifications

The refund will NOT be approve after you recieve the files or we install it on your server.

How can I review the project progress?

You can review you project throught the development process. Login into our client area and press the button REVIEW PROGRESS on right hand side of the support dashboard. You can also ask any question there.

How can I get the project files?

You can download the project files once the project is completed and approved by you. The download source code button is always there on client area.